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Terms and Conditions
Effective Date: July 2024
Welcome to Adorra Belgium (“we,” “us,” or “our”). These Terms and Conditions govern your use of our website, https://adorrabelgium.godaddysites.com (the “Website”), and the purchase of our products. By accessing our Website or placing an order, you agree to be bound by these Terms and Conditions.
1. General Terms
• By using our Website, you confirm that you are at least 18 years old or have parental consent.
• We reserve the right to modify these Terms and Conditions at any time. Changes will be posted on this page with an updated effective date.
2. Orders & Payment
• All orders are subject to availability and confirmation.
• Prices are listed in EUR (€) and include VAT, unless stated otherwise.
• We accept payments through secure third-party payment processors. We do not store or process payment information.
• We reserve the right to cancel or refuse any order if fraud or unauthorized activity is suspected.
3. Shipping & Delivery
• We offer shipping to Curaçao for our Caribbean customers.
• Orders undergo a quality check, and photos/videos are sent to customers within 4 days before shipping.
• Shipping is done in two steps:
1. The order is shipped to our warehouse in Miami.
2. It is then forwarded to Curaçao.
• Estimated delivery time: 1.5 weeks (max 2 weeks in case of delays). If delays occur, our support team will notify you.
4. Returns & Refunds
• We accept returns only if the item is defective, damaged, or incorrect upon arrival.
• Customers must notify us within 7 days of receiving the item to request a return.
• The item must be unused, in original condition, and returned with all original packaging.
• Refunds are processed after we receive and inspect the returned item. Shipping costs are non-refundable.
5. Intellectual Property
• All content on this Website, including images, logos, and text, is owned by or licensed to Adorra Belgium.
• Unauthorized use, reproduction, or distribution of any content is strictly prohibited.
6. Limitation of Liability
• We are not responsible for any indirect, incidental, or consequential damages related to the use of our products or Website.
• We do not guarantee that the Website will always be available, error-free, or free from security breaches.
7. Governing Law
• These Terms and Conditions are governed by Belgian law.
• Any disputes will be subject to the jurisdiction of the courts in Belgium.
8. Contact Us
For any questions regarding these Terms and Conditions, please contact us at:
📧 Email: adorabotique@gmail.com
📍 Address: Laufferstraat 13
By using our Website or making a purchase, you agree to these Terms and Conditions.
Let me know if you need any adjustments!
Refund & Return Policy
Effective Date: July 2024
At Adorra Belgium, we strive to ensure that our customers receive high-quality products. Due to the nature of our business and long-distance shipping, our refund and return policy is very strict. Please read the policy carefully before making a purchase.
1. Refund Policy
We only offer refunds under the following conditions:
• If your shipment is delayed beyond a reasonable timeframe or blocked by customs, and you agree to a refund instead of waiting for the order to be processed.
• Refund requests must be made in writing via email (adorabotique@gmail.com), providing the order details and reason for the refund request.
• Refunds will be processed using the original payment method, and it may take 5-10 business days for the funds to appear in your account.
We do not offer refunds for:
• Change of mind after placing an order.
• Incorrect size, model, or color, as we verify these details with you before shipping.
• Packages that are marked as “Delivered” by the courier.
2. Return Policy
We only accept returns in the following cases:
• If you received a damaged product due to shipping.
• If the wrong item was sent (incorrect model or size different from what was confirmed).
Conditions for Returns:
• You must notify us within 7 days of receiving your order.
• The item must be unused, in its original packaging, and returned with all accessories and tags.
• You are responsible for the return shipping cost unless the return is due to our mistake.
• We will inspect the returned item before approving an exchange or refund.
We do not accept returns for:
• Products that have been worn, washed, or used.
• Orders where the correct size, model, and details were confirmed before shipping.
• Delays in standard shipping timelines that are within our estimated delivery window.
3. How to Request a Refund or Return
1. Contact us at adorabotique@gmail.com with your order number and reason for the request.
2. Our team will review your request and provide further instructions.
3. If approved, you will receive return shipping details (for applicable cases).
4. Once we receive and inspect the item, we will process your refund or exchange within 5-10 business days.
4. Important Notes
• Refunds and returns are subject to approval based on the conditions outlined above.
• We are not responsible for lost or stolen packages once they are marked as “Delivered” by the courier.
• Customs delays are beyond our control, and we will assist in resolving issues but cannot guarantee specific outcomes.
By placing an order with Adorra Belgium, you acknowledge and agree to our Refund & Return Policy.
For any inquiries, please contact us at:
📧Email: adorabotique@gmail.com
📍Address: Laufferstraat 13